Avainasemassa myynnin johtaminen

Avainasemassa myynnin johtaminen

Myyntiorganisaation menestyksen takana on hyvä johtaminen! Tehdään yhdessä kestävä, kasvuun johtava muutos myyntiorganisaatiosi toiminnassa ja suorituskyvyssä.
Monimuoto-oppiminen

Monimuoto-oppiminen

Sekä avoimet että räätälöidyt valmennuksemme ovat tehokas ja toimiva yhdistelmä luokkahuonekohtaamista, verkkopohjaisia ohjelmia ja erilaisia tehtäviä. Ainutlaatuinen kehittämiskokonaisuus Suomen markkinoilla!
Kaikki räätälöitävissä!

Kaikki räätälöitävissä!

Myynti, johtaminen, vuorovaikutustaidot, toiminnan kehittäminen... Suunnittelemme ja toteutamme juuri sinun organisaatiollesi sopivan ratkaisun - sekä Suomessa että kansainvälisesti.
Internationally - totta kai!

Internationally - totta kai!

Kansainvälinen kasvu, yhtenäinen myyntikulttuuri ja toimintatapa, kv-projektien pyörittäminen - you name it. Omat asiantuntijamme ja valmentajamme ympäri maailmaa ratkovat näitä päivittäin asiakkaidemme kanssa.
Kun kyse on myyntitoiminnan tehokkuudesta

Kun kyse on myyntitoiminnan tehokkuudesta

Myynnin kasvattaminen edellyttää inspiroivaa ihmisten johtamista, organisaation toiminnan tehostamista ja kaikkien asiakastyössä mukana olevien avainhenkilöiden tahdon ja taidon maksimoimista. Meillä on kyky laittaa jokainen myymään.
Yli miljoona kehitystarinaa!

Yli miljoona kehitystarinaa!

Kokemuksemme ja tuloksemme myynnin kasvun aikaansaajana 50 vuoden ajalta hakevat vertaistaan. Millaisen tarinan teemme sinun kanssasi?
Ostamisen muutos muutti myös B2B-myynnin

Ostamisen muutos muutti myös B2B-myynnin

Digitalisaatio, kanavat, keinovalikot, liidit kaupoiksi, asiakkuuksien hoito, uudistuminen… Myynnin maailma on muuttunut. Autamme sinua yhdistämään markkinointisi myynnin prosessiin - #kaikkimyy.

Taking Sales to a Higher Level

Videot

Social Selling B2B-myyjän työssä

Social Selling B2B-myyjän työssä

Parhaat myyjät ovat aina olleet oman aikakautensa parhaita "social sellereitä". Tämän päivän asiantunteva myyjä on aidosti asiakkaan asialla. B2B-myyjä kuuntelee, opastaa ja auttaa uutta, nykyistä ja toivottavasti tulevaa asiakasta.

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Miksi myynti kuuluu ihan jokaiselle?

Miksi myynti kuuluu ihan jokaiselle?

Kenellä on yrityksessäsi / organisaatiossasi eniten asiakaskontakteja? Todennäköisesti muilla kuin myyjillä... Entä miten saada hyödynnettyä kaikki asiakaskontaktit kaupallisesti - eli millainen on organisaatiosi myynnillisyyden kulttuuri? Petri Maliranta johdattelee tällä videolla aihe..

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Osaako myyntisi tuottaa liikevaihtoa uusilla ratkaisuilla?

Osaako myyntisi tuottaa liikevaihtoa uusilla ratkaisuilla?

Yritykset haluavat kasvattaa myyntiä. Kasvua voi hakea yritysostoin tai orgaanisen kasvun kautta. Suomalaisilla yrityksillä haasteena näyttää olevan, miten tehdä uutta liikevaihtoa uusilla ratkaisuilla.

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Myyntijohdon tehtävä on varmistaa tulevaisuuden tavoitteet

Myyntijohdon tehtävä on varmistaa tulevaisuuden tavoitteet

Myynnin johtaja, miten hyvin sinä pystyt ennakoimaan myyntinne tuloksia? Petri Maliranta kertoo videolla, millaisia havaintoja nousee esille Sales Excellence 2016 -selvityksestämme, mitä parhaat myyntiorganisaatiot tekevät toisin

Lue tästä Sales Excellence 2016 blogisarjamme kolmas blogi: Ammattimainen myynnin ..
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Missä kunnossa yrityksesi ydinprosessi on?

Missä kunnossa yrityksesi ydinprosessi on?

Myyntiprosessi on yrityksesi / organisaatiosi ydinprosessi, sillä se tuo rahaa taloon. Petri Maliranta kertoo videolla, millaisia havaintoja nousee esille Sales Excellence 2016 -selvityksestämme, mitä parhaat myyntiorganisaatiot tekevät toisin.

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Onko organisaatiossasi myyntistrategia vai tapa toimia?

Onko organisaatiossasi myyntistrategia vai tapa toimia?

Kumpi on totta, myyntistrategia vai myyntiorganisaatiosi tapa toimia? Petri Maliranta kertoo videolla, millaisia havaintoja nousee esille Sales Excellence 2016 -selvityksestämme, mitä parhaat myyntiorganisaatiot tekevät toisin.

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Strategic account management: objectives

Strategic account management: objectives

“If you don’t know where you’re going, then any bus will do!”  This video short looks at the different levels of objective setting for strategic accounts.  Putting these objectives in place will drive success.

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The dimensions of key account management

The dimensions of key account management

What makes strategic account management work?  This video short highlights the five dimensions you must get right for sustained success.

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Strategic account management: solutions part 1

Strategic account management: solutions part 1

Three things to know before you start to put ideas forward – compelling events, the competitive situation, how our solution is differentiated.

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Strategic account management: three levels of understanding

Strategic account management: three levels of understanding

SAM requires us to understand our accounts better and better.  Here we highlight three levels of customer knowledge and provide tips on how to do it.

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Strategic account management: strategies

Strategic account management: strategies

If you’re going to manage strategic accounts, you need to have a strategy in place!  This video short gives a quick overview of what it means to create and execute an account strategy.

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Strategic account management: Managing Part 2

Strategic account management: Managing Part 2

This video short is about the account plan – why it matters and making it work. 

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Strategic account management: Managing part 1

Strategic account management: Managing part 1

What does it mean to manage a key account?  It’s more than big selling.  You need the disciplines of a general manager managing a “horizontal business unit”.

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Strategic account management: solutions: people

Strategic account management: solutions: people

It’s hard to manage the people side of strategic account teams: Virtual teams, collaborative, coherent, compelling. It’s all about leading through influence without authority.

 

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Strategic account management: solutions part 2

Strategic account management: solutions part 2

The how of bringing our solutions to our strategic accounts.  Hot spots and white space analysis, strategic fit and coherence, effective communication.

 

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Strategic account management: Measurement

Strategic account management: Measurement

It’s really important to know how successful your account management is but measuring the top line alone is not enough.  This video short provides practical ways to measure effectiveness in SAM.

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Advice to others- Customer service excellence with Maersk Line

Advice to others- Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

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Behavior changes - Customer service excellence with Maersk Line

Behavior changes - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

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Comments from customers - Customer service excellence with Maersk Line

Comments from customers - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

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Driving the Decision - Customer service excellence with Maersk Line

Driving the Decision - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

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Introduction - Customer Service Excellence with Maersk Line

Introduction - Customer Service Excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

Lue lisää
Key Outcomes - Customer service excellence with Maersk Line

Key Outcomes - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

Lue lisää
Keys to Success - Customer service excellence with Maersk Line

Keys to Success - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

Lue lisää
Personal Involvement - Customer service excellence with Maersk Line

Personal Involvement - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

Lue lisää
Program Goal - Customer service excellence with Maersk Line

Program Goal - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

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Project Management - Customer service excellence with Maersk Line

Project Management - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

Lue lisää
Similar Situations - Customer service excellence with Maersk Line

Similar Situations - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

Lue lisää
Step 1 Analysis - Customer service excellence with Maersk Line

Step 1 Analysis - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

Lue lisää
Step 2 Consulting - Customer service excellence with Maersk Line

Step 2 Consulting - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

Lue lisää
Step 3 Training - Customer service excellence with Maersk Line

Step 3 Training - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

Lue lisää
Step 4 Implementation - Customer service excellence with Maersk Line

Step 4 Implementation - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

Lue lisää
Step 5 Consolidation - Customer service excellence with Maersk Line

Step 5 Consolidation - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

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Winning, growing and managing clients

Winning, growing and managing clients

View this video where Mr Higham explains how to win, grow and manage clients within the financial sector.

 

 

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Differentiating yourself

Differentiating yourself

Part of our series of best practices in how to win, grow and manage clients the financial & professional services sector.

Differentiating yourself from Mercuri International on Vimeo.

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The first five minutes with a client

The first five minutes with a client

Part of our series of best practices in how to win, grow and manage clients the financial & professional services sector.

The first five minutes with a client from Mercuri International on Vimeo.

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The first person your client calls

The first person your client calls

Part of our series of best practices in how to win, grow and manage clients the financial & professional services sector.

The first person your client calls from Mercuri International on Vimeo.

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Gaining client commitment

Gaining client commitment

Part of our series of best practices in how to win, grow and manage clients the financial & professional services sector.

Gaining client commitment from Mercuri International on Vimeo.

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Getting referrals

Getting referrals

Part of our series of best practices in how to win, grow and manage clients the financial & professional services sector.

Getting referrals from Mercuri International on Vimeo.

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Keeping in touch

Keeping in touch

Part of our series of best practices in how to win, grow and manage clients the financial & professional services sector.

Keeping in touch from Mercuri International on Vimeo.

 

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Preparing for client meetings

Preparing for client meetings

Part of our series of best practices in how to win, grow and manage clients the financial & professional services sector.

Preparing for client meetings from Mercuri International on Vimeo.

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Understanding the customer

Understanding the customer

Part of our series of best practices in how to win, grow and manage clients the financial & professional services sector.

Understanding the customer from Mercuri International on Vimeo.

Lue lisää
Advice to others - Interview with Gertjan van der Weijden at Philips

Advice to others - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

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Analysis - Interview with Gertjan van der Weijden at Philips

Analysis - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

Lue lisää
Background - Interview with Gertjan van der Weijden at Philips

Background - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

Lue lisää
Design - Interview with Gertjan van der Weijden at Philips

Design - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

Lue lisää
Implementation - Interview with Gertjan van der Weijden at Philips

Implementation - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

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Introduction to Philips Trusted Advisor program - Harry Jonkers, GAM Mercuri International

Introduction to Philips Trusted Advisor program - Harry Jonkers, GAM Mercuri International

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

Lue lisää
Keys to Success - Interview with Gertjan van der Weijden at Philips

Keys to Success - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

Lue lisää
Outcome for the business - Interview with Gertjan van der Weijden at Philips

Outcome for the business - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

Lue lisää
Outcome for the people - Interview with Gertjan van der Weijden at Philips

Outcome for the people - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

Lue lisää
Training - Interview with Gertjan van der Weijden at Philips

Training - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

Lue lisää
Why Mercuri? - Interview with Gertjan van der Weijden at Philips

Why Mercuri? - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

Lue lisää
Advice to others - Interview with Pierre Jover at HP

Advice to others - Interview with Pierre Jover at HP

This video is part of a series of interviews with Pierre Jover, Vice President & General Manager Channel Sales PPS EMEA at Hewlett Packard, on the Fly High Senior Management Development program developed and successfully implemented with Mercuri International and PMI.

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Consolidation - Interview with Pierre Jover at HP

Consolidation - Interview with Pierre Jover at HP

This video is part of a series of interviews with Pierre Jover, Vice President & General Manager Channel Sales PPS EMEA at Hewlett Packard, on the Fly High Senior Management Development program developed and successfully implemented with Mercuri International and PMI.

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Implementation - Interview with Pierre Jover at HP

Implementation - Interview with Pierre Jover at HP

This video is part of a series of interviews with Pierre Jover, Vice President & General Manager Channel Sales PPS EMEA at Hewlett Packard, on the Fly High Senior Management Development program developed and successfully implemented with Mercuri International and PMI.

Lue lisää
Outcomes for the Business - Interview with Pierre Jover at HP

Outcomes for the Business - Interview with Pierre Jover at HP

This video is part of a series of interviews with Pierre Jover, Vice President & General Manager Channel Sales PPS EMEA at Hewlett Packard, on the Fly High Senior Management Development program developed and successfully implemented with Mercuri International and PMI.

Lue lisää
Outcomes for the people - Interview with Pierre Jover at HP

Outcomes for the people - Interview with Pierre Jover at HP

This video is part of a series of interviews with Pierre Jover, Vice President & General Manager Channel Sales PPS EMEA at Hewlett Packard, on the Fly High Senior Management Development program developed and successfully implemented with Mercuri International and PMI.

Lue lisää
Results of the Project - Interview with Pierre Jover at HP

Results of the Project - Interview with Pierre Jover at HP

This video is part of a series of interviews with Pierre Jover, Vice President & General Manager Channel Sales PPS EMEA at Hewlett Packard, on the Fly High Senior Management Development program developed and successfully implemented with Mercuri International and PMI.

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Webinar on Financial Acumen for KAM

Webinar on Financial Acumen for KAM

Are you interested in how to increase the financial acumen among your Key Account Managers? Then listen to this one hour webinar, arranged on October 25 by independent research agency ESR, where Hajo Rapp from Siemens and Dave Cusdin from Mercuri International discuss this topic with ESR's Dave Stein and share their best practices and key learni..

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The Analysis Phase of the Project - Interview with Pierre Jover at HP

The Analysis Phase of the Project - Interview with Pierre Jover at HP

This video is part of a series of interviews with Pierre Jover, Vice President & General Manager Channel Sales PPS EMEA at Hewlett Packard, on the Fly High Senior Management Development program developed and successfully implemented with Mercuri International and PMI.

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The Consulting Phase of the Project- Interview with Pierre Jover at HP

The Consulting Phase of the Project- Interview with Pierre Jover at HP

This video is part of a series of interviews with Pierre Jover, Vice President & General Manager Channel Sales PPS EMEA at Hewlett Packard, on the Fly High Senior Management Development program developed and successfully implemented with Mercuri International and PMI.

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The key drivers in the technology sector and what Mercuri International can do for you

The key drivers in the technology sector and what Mercuri International can do for you

Mercuri International's global practice leader within technology, Dave Cusdin, explains the key drivers within the technology sector and what Mercuri International can do for you in the that sector.

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Training - Interview with Pierre Jover at HP

Training - Interview with Pierre Jover at HP

This video is part of a series of interviews with Pierre Jover, Vice President & General Manager Channel Sales PPS EMEA at Hewlett Packard, on the Fly High Senior Management Development program developed and successfully implemented with Mercuri International and PMI.

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Why Mercuri/PMI - Interview with Pierre Jover at HP

Why Mercuri/PMI - Interview with Pierre Jover at HP

This video is part of a series of interviews with Pierre Jover, Vice President & General Manager Channel Sales PPS EMEA at Hewlett Packard, on the Fly High Senior Management Development program developed and successfully implemented with Mercuri International and PMI.

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The Bowtie approach to Key Account Management

The Bowtie approach to Key Account Management

Learn more about the bowtie approach to KAM from Dave Cusdin, Industry head IT and Technology at Mercuri International. This short video explains how to set up your organization for efficient Key Account Management.

 

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Important aspects of Key Account Management

Important aspects of Key Account Management

Dave Cusdin, technology sector expert at Mercuri International, talks about the most important aspects of successful Key Account Management

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